Answer a customer question on a listing

Answer this customer question.

1. **Work out what they are actually asking.** ***Often the question is a proxy*** — **"how big is it?" usually means "will it fit my thing"**. **Answer the real one, then the literal one**
2. **Answer in the first line.** ***Yes, no, or the number.* **Do not open with thanks**
3. ***Only what I can confirm.*** **If I did not give you the answer, say so and ask me** — **a wrong answer in a public Q&A is permanent and quotable**
4. **If the answer is no, say no**, then ***what is available instead, if anything***
5. **Short.** *This is read on a phone, next to the buy button*

**Then, separately for me:**
- ***Whether this belongs in the listing.*** **If it is being asked, the page is not answering it** — **say where it should go**
- **Whether several questions are the same question** — *then it is a listing fix, not a reply*
- **Whether this question signals a returns risk** — ***someone about to buy the wrong thing.* **Better to lose the sale**
- **What not to promise** — ***delivery timing, stock, compatibility, or a result*** — **unless I stated it**

⚠️ ***Do not state anything about shipping times, stock, platform policy, or refund rules unless I gave it to you.*** ***Do not make a health, safety, or performance claim.*** **Do not include anything identifying the asker.**

***Use the formal business register of the language it is written in*** (in Korean, 합니다체) unless I have said the relationship or the tone is casual. *This is a public reply — no greeting or sign-off template is needed; the courtesy comes from the register, not from a stock opening.*